The Product Support Analyst troubleshoots in Web Technologies (HTML5,
Javascript) as well as Ad Serving issues on the Google Double
Click for Publishers platform. These professionals work with
engineers, Technical Account Managers, internal and external support
teams to ensure that publishers receive a response in a timely manner.
The support analyst will also document, work with internal platforms
and brainstorm with the team in order to find accurate solutions to
issues while ensuring that the HCL knowledge base keeps growing.
Roles and responsibilities
? Troubleshoot and resolve complex Ad Serving issues.
? Provide guidance and consultative technical expertise to front
line General Support and Service Relationship Managers (SRMs).
? Provide two-way communication and collaboration on monthly product
release cycles and customer-centric product development.
? Serve as point of contact for projects led by our escalation
management team to improve client experience and internal operational
effectiveness (user acceptance testing, prioritization process
liaison, emergency paging process, new feature release launches). Position: ?Double Click Analyst - Italian
The Product Support Analyst troubleshoots in Web Technologies (HTML5,
Javascript) as well as Ad Serving issues on the Google Double
Click for Publishers platform. These professionals work with
engineers, Technical Account Managers, internal and external support
teams to ensure that publishers receive a response in a timely manner.
The support analyst will also document, work with internal platforms
and brainstorm with the team in order to find accurate solutions to
issues while ensuring that the HCL knowledge base keeps growing.
Roles and responsibilities
? Troubleshoot and resolve complex Ad Serving issues.
? Provide guidance and consultative technical expertise to front
line General Support and Service Relationship Managers (SRMs).
? Provide two-way communication and collaboration on monthly product
release cycles and customer-centric product development.
? Serve as point of contact for projects led by our escalation
management team to improve client experience and internal operational
effectiveness (user acceptance testing, prioritization process
liaison, emergency paging process, new feature release launches).
We need : English (Good)
Type: Permanent
Payment:
Category: Others
